Livery Operations ManagerGCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team.Job DescriptionAs the Livery Operations Manager, you will play a key role in overseeing the daily operations of our reservations and dispatch functions, while supporting the growth and performance of our transportation team.
This hospitality-centric role requires a hands-on approach across a variety of duties to ensure our services run smoothly and efficiently. You will be responsible for managing driver orientation, handling client requests, attending industry tradeshows, and providing support to our COO and CEO.ResponsibilitiesOversee and manage reservation and dispatch processes to ensure seamless service deliveryProvide leadership and guidance during new driver team orientations, ensuring all drivers understand service standards and protocolsTravel to industry trade shows and events, representing GCT Chauffeured Services and identifying new business opportunitiesAct as the primary point of contact for client requests, providing timely and effective solutionsCollaborate closely with the COO and CEO to support high-level strategic goals and special projectsManage and prioritize operational tasks, ensuring the efficient coordination of transportation servicesMaintain a high level of customer satisfaction by fostering a service-oriented, client-first culture within the teamEnsure regulatory, compliance, and legal rules are followed, including DOT, FMCSA, and local regulationsBudget operational costs to improve service efficiency on a monthly, seasonal, yearly, and special event basisFulfill driver roles as needed and participate in on-call rotationsWork flexible hours, including weekends and holidays, to support the company's operational needsQualifications3+ years of experience in operations management or related field, preferably within the transportation, hospitality, or luxury services industryProficiency with Google WorkspaceStrong organizational, communication, and problem-solving skillsProven ability to manage a diverse team and coordinate complex logisticsA customer-centric mindset with a passion for providing exceptional serviceAbility to work independently and manage multiple priorities in a fast-paced environmentWillingness to travel and attend industry events as requiredPreferred QualificationsCDL License with Passenger EndorsementExperience in chauffeured transportation or related servicesFamiliarity with transportation management software or dispatch systemsPrior experience working with C-suite executives and cross-functional teamsCompensation & BenefitsCompetitive salary: $70,000Performance bonuses based on company and individual performanceCompany car provided for business related transportationFull benefits package including health, dental, and vision coveragePTO and holidaysOpportunities for professional development and career advancement