Meador an Openwork Company is currently engaged in a search to find a reliable Live Online Proctor in Pasadena, TX. In this focused and fast paced role, you will be responsible for proctoring trainees via virtual labs.
Responsibilities
- Checks in trainees and verifies identification prior to testing
- Monitors trainees throughout training event
- Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to company rules and policies
- Explains the course and/or exam processes
- Assists trainees with technical assistance related to course navigation, login process, or equipment setup
- Understands testing procedures for each exam and adheres to company quality and security measures
- Reports suspected irregularities or trainee behavior to management immediately
- Responsible for maintaining professional and respectful demeanorAssists with covering for lunches and breaks
- Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
- Performs other duties as assigned
Qualifications & Requirements
- EXCELLENT CUSTOMER SERVICE SKILLS
- STRONG COMMUNICATION SKILLS - WRITTEN AND ORAL
- MUST ENJOY WORKING WITH THE PUBLIC AND HAVE A STRONG INITIATIVE TO WORK INDEPENDENTLY
- MUST BE ABLE TO WORK IN A QUIET ENVIRONMENT AND LEARN DETAILED PROCEDURES
- PROVEN ABILITY TO WORK UNDER PRESSURE AND MAKE EFFECTIVE DECISIONS
- CROSS-TRAIN AND ASSIST OTHER DEPARTMENTS AS NECESSARY TO MEET BUSINESS NEEDS
- LOUISIANA AREAS: PROFICIENCY IN ALL CSR AREAS EX. PROCTORING, CHECK-IN
Physical Requirements
- High School Diploma or general education degree (G.E.D.)
- Knowledge and understanding of HASC organization, goals and objectives, and policies and procedures
- Ability to use Windows Microsoft Office programs and Internet Browsers
- Ability to work a flexible schedule to include evening and weekend assignments or at different locations if the company need arises
Schedule & Compensation
- SCHEDULE: 9:00 am - 5:45 pm M-F
- HOURLY RATE: $14
- Job Length: Temp to Hire