Linux Cloud Operations Specialist - Work from HomeThe Cloud Operations Specialist is responsible for maintaining and improving the systems that keep the backend infrastructure running smoothly and securely. As a Cloud Operations Specialist you will work closely with the other members of the broader Cloud Support teams in day to day operational knowledge transfers, maintenance and support.The role requires you to have hands-on technical OS and cloud experience with a "can-do" approach towards cloud, environment automation/management and continuous improvement.The Cloud Operations Specialist will be engaged in a number of operational activities including maintain standards and stability across the IaaS/PaaS environment, maintain and update productional OS AMI's, participate in Vulnerability Management, SOC1/SOC2 Audits and Client Compliance Audits. The nature of the role as well as the distribution of the team members, shift demands and on-call rotation, requires the individual to be a self-starter, focused, motivated, flexible with good communication skills.Duties and ResponsibilitiesProvide 24x7 support and maintenance of the AWS Iaas & Paas environments, providing application stability and resiliency with 99.5% uptimeProvide L3 AWS Linux support on AWS infrastructureProvide support within the various Paas/Iaas components of the cloud frameworks, including network/access, security and storage.Assist in Change, Incident and Problem managementMonitor, analyze and remediate vulnerabilities and findingsManage and adhere to compliance policiesMaintain AMI's leveraging Terraform and PuppetAbility to quickly ramp up on new cloud technologies and translate traditional and other cloud-related experienceWork with technical and business units across the organization as an operational reference point, offering advice, support and guidance on OS and infrastructure related issues.Ensure regular / recurring tasks and activities are managed efficiently and within defined time constraints.Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.Position Requirements (Qualified candidates should have experience in all of these areas)Bachelor's degree or equivalent work experienceAWS Solutions Architect – Associate Certification (SAA-C01 or SAA-C02)Minimum 5 years of hands on experience in Linux administrator for both on-prem and cloud; focus on RedHat Enterprise versions 7 and 8Minimum 2 years of hands on experience with AWS Iaas/Paas configuration and supportPractical hands on experience with writing Puppet integration and/or Terraform modulesOther SkillsWorking knowledge of AWS cloud framework, including storage (S3/EFS/Client cluster)Experience with Vormetric encryption toolWorking knowledge of NetBackupWorking knowledge of User administrationExperience installing, configuring, and maintaining services such as ntp,smtp,Apache,etc.Knowledge on Linux LVM/NFS/Auto FS.Familiar with cloud security frameworks, compliance requirements and security operationsSome knowledge of NIST 800-53 and ISO 22301 standards and controls would be a plus.Experience in patch management and AWS Patch ManagerHands on experience on User administration.Need to have knowledge on DR activity/Storage migration.Monitoring & event management & alert dispatch for PaaS / IaaSIncident, Problem, Change, Request for IaaS and/or PaaSAdvanced English oral and written communication skills.Confident but reassuring customer-facing style and excellent organizational skills.Good team player skills coupled with good analytical skills.Good understanding of Cloud concepts, architectural principles and experience in operating within a cloud environmentSelf-motivated learner with drive to investigate problems with minimal instruction and supervision.Work ConditionsWill be required to be flexible in working hours.
Covering 16x5 shifts and 24x7 on-callWill be required to undertake security vetting.Positively react to change as the Company evolves and the needs of the environment change.Carry out other duties, not covered above, as necessary, which will be deemed appropriate to the nature of the department and/or role.Background Check RequiredBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.