Concours Club Lifestyle ConciergeThe Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving, impeccable service, and luxury amenities within a spectacular resort setting. Located within minutes from the heart of Miami, this is the ultimate escape, where automotive collectors and enthusiasts can relax, connect, and share their passion.
The world-class driving experience is now open to members.The Concours Club seeks a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless personalized services. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting.
A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.Roles & Job ResponsibilitiesWelcome guests professionally and demonstrate warm, confident, and genuine first impressions as per TCC service standardsActively listen and respond to members'/guests' questions, concerns, and requests to resolve issues in a personalized manner, build trust to create "Members for Life"Assist members and their guests on-site with complaints, complications, or problems in a helpful manner and follow up to ensure satisfactionAnticipate member needs and provide personalized recommendations for club amenities and experiences.Respond to guest requests for special arrangements or services (e.g., transportation, reservations, purchases) by planning or identifying appropriate providersUphold luxury hospitality standards and superb guest serviceCooperate, assist, and communicate effectively with other team members to provide prompt service to the guestHave strong knowledge of club software operating systemsSupport retail operations with inventory, merchandising, and sales transactions.Step into serving or bartending roles as needed, with knowledge of food and beverage offerings.Accurately process food, beverage, and retail transactions on the club's point of sale.Input and update member information into software operating systemsHave the ability to ask key questions to better guide each member's dining experienceFacilitate front-of-house operations, including daily opening and closing procedures, supply fulfillment, and maintenance cleanlinessManage the cleaning, storage, and maintenance of club driving gearReport operational issues or member concerns to supervisors for prompt resolutionConduct light cleaning, restocking, and organizing of locker rooms, lounges, and break spaces.Skills & Qualification RequirementsProven experience in a service role in the hospitality industryAt least one year of experience in an upscale or luxury settingRestaurant service or bartending experience preferredBilingual speakers preferredPassion for automobiles/motorsportsStrong ability to multitask and time managementPolite and confident with a great deal of patienceAbility to verbally communicate in a professional and effective mannerHigh School Diploma requiredBachelor's Degree in hospitality of relevant field is a plusMust be 18 years of age or olderMust be proficient with technological systemsWork EnvironmentThis job is usually performed indoors and outdoors, in a controlled environment, and experiences a high level of noise in the work environment. This job has intermittent levels of high stress.Physical DemandsThe candidate must have the ability to stand for long periods of time, bend, reach, and carry 25+ pounds.Position Type/Expected Hours of WorkThis is a variable/on-call position. The work schedule alternates, including nights, weekends, and holidays.
Lifestyle Concierge (Variable/On-Call) in opa locka at Unknown Company
This position is listed as full time and onsite.