Lifestyle ConciergeThe Concours Club sets the new standard for automotive country clubs worldwide. The members-only motorsport facility blends high-tech driving, impeccable service, and luxury amenities within a spectacular resort setting. Located within minutes from the heart of Miami, this is the ultimate escape, where automotive collectors and enthusiasts can relax, connect, and share their passion.
The world-class driving experience is now open to members.We are seeking a Lifestyle Concierge who is passionate about delivering exceptional hospitality and curating unforgettable experiences for our members. This role requires direct engagement across a variety of dynamic environments, ensuring seamless, personalized service. The ideal candidate will be highly adaptable, detail-oriented, and thrive in a fast-paced setting.
A strong commitment to service excellence, excellent problem-solving skills, and flexibility with weekend availability and scheduling are essential.Key Job ResponsibilitiesDeliver personalized, high-touch service by anticipating member needs and creating seamless, memorable experiencesMaintain a visible and proactive presence throughout the facility, including the clubhouse and pit lane, to support members and guestsWelcome members and guests with professionalism, warmth, and confidence, ensuring exceptional first impressions in alignment with club standardsActively listen and respond to inquiries, requests, and concerns with a timely, solutions-oriented approach, fostering strong member relationshipsCollaborate with hospitality, circuit operations, and logistics teams to ensure smooth daily operations and service deliverySupport daily operations by maintaining cleanliness, organization, and readiness of all member-facing areas, including lounges, locker rooms, and circuit side spacesManage member belongings and driving gear, including organization, storage, and proper handling.Accurately process food, beverage, and retail transactions, while supporting inventory organization and merchandising effortsSupport execution of events, circuit days, and club programming, including setup and breakdown.Support inventory restocking and basic supply organization across hospitality areas.Monitor and restock inventory and supplies across hospitality areasReport operational issues, maintenance needs, or member concerns to appropriate team members in a timely mannerUphold luxury hospitality standards at all times to ensure a consistent, high-quality member experience and long-term satisfactionSkills & QualificationProven experience in a service role in the hospitality industryAt least 1 year of experience in an upscale or luxury settingInterest in motorsports, automotive, or high-performing environments strongly preferredStrong ability to multitask and remain composed in fast-paced environmentsStrong communication skills and a positive, service-oriented attitudePolite and confident with a great deal of patienceBasic familiarity with POS or reservation systems is a plusHigh School Diploma requiredBachelor's Degree in hospitality or a relevant field is a plusMust be 18 years of age or olderWillingness to work variable schedules, evenings, and weekendsThis job is usually performed indoors and outdoors in a controlled environment within an active motorsports resort and involves a high level of noise. The environment includes exposure to live circuit operations, high-energy events, and variable conditions. This job has intermittent levels of high stress.Ability to stand for long periods of time, bend, reach, and carry 25+ pounds.This is a part-time position.
The Lifestyle Concierge is expected to work an alternating schedule, including nights, weekends, holidays, and operational event days.