Membership Concierge III Life Time WorkThe Membership Concierge III at Life Time Work delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time Work to prospective members, assist with the buying experience and directly contribute to the achievement of Life Time Work acquisition and retention goals. This position serves as a leader on the Concierge Team, sharing expertise and modeling behaviors which drive a culture of service.
This team member executes and attends events in Life Time Work, with the intention of building community connection and promoting healthy way of life programming. This team member is responsible for day-to-day operations of the space, including member onboarding, service desk management, limited technology support and supplies management.Job Duties/ResponsibilitiesBuilds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentationServes members at member service desks, setting an energetic, helpful and friendly tonePerforms daily walkthroughs to ensure that all areas are "like new", clean and organizedHosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between membersDemonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreachTracks business financials for the Life Time Work location including P&LFacilitates cross-training with Club Member Concierge team.Builds awareness and support for retention through effective communication and reporting of all social and business activitiesCollects and responds to feedback and concerns gathered from team members and membersDelivers new member onboardingPosition RequirementsHigh School Diploma or GED3 to 5 years of sales and customer service experienceDemonstrated proficiency with Microsoft Office SuiteExcellent communication, and time management skillsPreferred RequirementsExperience with Microsoft Dynamics CRMLife Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.