OpenAI is seeking an experienced, hands-on support leader to build and run the support and escalation motion for GPT‑Rosalind and life sciences customers. You will own complex cases, diagnose issues, coordinate cross‑functional teams, and create intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support bioscience workflows across ChatGPT, Codex, and the company API.
You’ll partner with Account Directors, Product, Engineering, Security, Legal, and bioscience experts
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