Supporting the daily operations of the Affinity Customer Service team, the full-time remote Life & Health Team Lead will provide coaching, technical guidance, and workflow oversight while serving as a first-level escalation point for Customer Service Representatives. Key responsibilities: Serve as the initial escalation resource for CSRs regarding procedures, systems, and member inquiries Support onboarding and ongoing training for new hires through various coaching methods Assist with monitoring queue activity, service levels, and workflow distribution Required qualifications: High school diploma required; associate or bachelor's degree preferred Minimum of 3 years of customer service experience, preferably in the insurance industry Previous senior CSR, mentor, or informal leadership experience Technical experience with the Five9 telephony platform Life & Health insurance licenses may be required for this role
Life & Health Team Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.