Licensed Senior Customer Experience Representative

As a full-time Senior Customer Experience Representative, the licensed professional will assist customers with their insurance needs, providing guidance, resolving inquiries, and ensuring exceptional service in a remote work environment. Key responsibilities Receive inbound calls and build strong rapport with customers to foster trust Manage financial transactions and coverage changes accurately while ensuring compliance Educate customers on coverage options and policy features to align with their needs Required qualifications 1-2 years of customer service experience, preferably in the insurance industry Active Personal Lines License or ability to obtain within 30 days of employment Proven ability to thrive in a fast-paced, high-volume call environment Strong multitasking capabilities and attention to detail Proficiency in Microsoft Office and Google Workspace applications