Licensed Professional Counselor

Working remotely on a full-time basis, the Licensed Hotline Counselor will provide psychosocial support and resources to help-seekers of the National Maternal Mental Health Hotline, managing incoming inquiries via phone, text, and chat while maintaining accurate documentation and adhering to established policies. Key responsibilities Answer incoming telephonic, text, and chat inquiries, conducting assessments and providing immediate psychosocial support and evidence-based information Educate help-seekers about perinatal mental health resources and refer them to appropriate services within approved directories Maintain detailed and timely documentation of cases in the Salesforce system, ensuring adherence to established policies and procedures Required qualifications A bachelor's degree in a related field (psychology, social work, counseling, etc.) is preferred Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional with maternal and child health experience, or a National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist Two years of work experience in the maternal and child health population Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate Demonstrated proficiency in using software applications such as Microsoft Office, Google Workspace, and Zoom