Overview
Join to apply for the Licensed Optical General Manager role at West Point Optical Group .
Major duties & responsibilities
* Drive profitable store sales by fostering a patient focused retail culture.
* Attainment of plan sales goal and comp store sales growth.
* Positive comp store contribution (year-on-year improvement).
* Manage payroll cost effectively, in accordance with Company standards.
* Manage gross margin, in accordance with Company standards.
* Effectively train and develop associates to consistently provide a patient care focused experience.
* Develop team of administratively skilled associates that provide support on daily operational tasks.
* Develop strong professional relationships with Doctors.
* Ensure appropriate coverage and quality of Doctor hours.
* Implementation of initiatives to increase number of exams and conversion of exams to sales.
* Participate in business planning and business updates.
* Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
* Selection of brand right associates who demonstrate desired patient care behaviors
* Effective and consistent associate On Boarding
* Utilization of effective daily practice and role-playing
* Employee satisfaction through two-way communication
* Proactive manpower planning for adequate bench strength
* Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
* Ensure each store is effectively merchandised and presented according to standards as measured by:
* Execution of planogram
* Execution of visual appearance inside and outside of store (i.e., signage)
* Maintenance of overall standards (i.e. cleanliness, housekeeping)
* Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
* Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
* Ready when promised
* Remake and return percent as compared to Company average
* Calls to customers to follow-up on purchases
* Maximize Managed Vision Care relationships and sales opportunities.
* Timely implementation of approved Marketing programs
* Execution of signage and promotions according to Company standards.
* Execution of operational procedures:
* Safety (security system, safety information posted, fire extinguishers, door locks)
* Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)
Knowledge & skills
* Proven track record of sales growth through sales skills and accountability for sales results.
* Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
* Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
* Ability to recruit and select associates and doctors.
* Proven experience and results with a retail or customer service establishment.
* Ability to present and implement decisive and creative solutions to opportunities to grow the business.
* Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
* Foster positive and results-oriented associate and doctor relationships.
* Success in store merchandising and attention to detail.
* Ability to manage priorities through adaptability and flexibility.
* Willingness to take calculated risks
* Attention to detail and follow-up.
* Abilities to multi-task and delegate to maximize patient interaction.
* Computer experience preferred.
Education
Bachelor\'s degree or comparable experience in retail operations.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Staffing and Recruiting
#J-18808-Ljbffr
Join to apply for the Licensed Optical General Manager role at West Point Optical Group .
Major duties & responsibilities
* Drive profitable store sales by fostering a patient focused retail culture.
* Attainment of plan sales goal and comp store sales growth.
* Positive comp store contribution (year-on-year improvement).
* Manage payroll cost effectively, in accordance with Company standards.
* Manage gross margin, in accordance with Company standards.
* Effectively train and develop associates to consistently provide a patient care focused experience.
* Develop team of administratively skilled associates that provide support on daily operational tasks.
* Develop strong professional relationships with Doctors.
* Ensure appropriate coverage and quality of Doctor hours.
* Implementation of initiatives to increase number of exams and conversion of exams to sales.
* Participate in business planning and business updates.
* Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
* Selection of brand right associates who demonstrate desired patient care behaviors
* Effective and consistent associate On Boarding
* Utilization of effective daily practice and role-playing
* Employee satisfaction through two-way communication
* Proactive manpower planning for adequate bench strength
* Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
* Ensure each store is effectively merchandised and presented according to standards as measured by:
* Execution of planogram
* Execution of visual appearance inside and outside of store (i.e., signage)
* Maintenance of overall standards (i.e. cleanliness, housekeeping)
* Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
* Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
* Ready when promised
* Remake and return percent as compared to Company average
* Calls to customers to follow-up on purchases
* Maximize Managed Vision Care relationships and sales opportunities.
* Timely implementation of approved Marketing programs
* Execution of signage and promotions according to Company standards.
* Execution of operational procedures:
* Safety (security system, safety information posted, fire extinguishers, door locks)
* Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)
Knowledge & skills
* Proven track record of sales growth through sales skills and accountability for sales results.
* Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
* Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
* Ability to recruit and select associates and doctors.
* Proven experience and results with a retail or customer service establishment.
* Ability to present and implement decisive and creative solutions to opportunities to grow the business.
* Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
* Foster positive and results-oriented associate and doctor relationships.
* Success in store merchandising and attention to detail.
* Ability to manage priorities through adaptability and flexibility.
* Willingness to take calculated risks
* Attention to detail and follow-up.
* Abilities to multi-task and delegate to maximize patient interaction.
* Computer experience preferred.
Education
Bachelor\'s degree or comparable experience in retail operations.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Staffing and Recruiting
#J-18808-Ljbffr
Licensed Optical General Manager in mesa at Unknown Company
This position is listed as full time and onsite.