Licensed Health Insurance RepresentativeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key Responsibilities:Provide information to customers about various healthcare options and insurance policies.Help customers choose the appropriate insurance policy that fits their needs.Engage with customers to understand their requirements and provide relevant solutions.Ensure that all activities and advice comply with insurance regulations and company policies.Deliver high-quality service to ensure customer satisfaction and retention.Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.Maintain accurate and up-to-date customer information and documentation.Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.Promote various insurance products and services to meet sales targets and business objectives.Resolve any concerns that customers may have with their insurance policies.Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.Participate in ongoing training and professional development to maintain licensure and improve skills.Candidate Qualifications:High school diploma or GEDMust hold a valid Healthcare Insurance LicensePrevious call center experience is preferred.Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.Excellent oral and written communication skills.Strong organizational abilities and interpersonal skills.Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.Capable of functioning efficiently in a fast-paced environment.Dependable in completing assignments and maintaining attendance.Requirements:A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).Two 21" monitors are needed.A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.You must provide your own headset. Specific models will be recommended during the interview process.Compensation & Benefits that Fit Your Life:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days.
Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Supplemental Insurance: Accident and critical illness insuranceCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Physical Requirements:This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.Reasonable Accommodation:Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Diversity and Equality:At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.