To support a growing healthcare practice, the temporary Licensed Employee Experience Specialist will provide first-line support to HR administrators, employees, and brokers, focusing on resolution quality and customer interactions while working remotely. Key responsibilities Manage HR admin platform support, troubleshoot issues, and handle funding and invoice inquiries Conduct Medicare eligibility assessments and deliver compliance-sensitive Medicare counseling for complex employee situations Document interactions in Zendesk and identify trends and systemic issues for continuous improvement Required qualifications High school diploma required; Associate's or Bachelor's degree preferred 1-3 years of customer service experience, preferably in healthcare or benefits Active health insurance license required for Employee Experience roles Proficiency with Zendesk or similar ticketing systems Strong typing and data entry skills with a basic understanding of health insurance concepts