Supporting the Brokerage or MAQ teams, the full-time Licensed Customer Service Representative will manage pre and post-sale activities, including new prospect qualification and retention calls, while adhering to established procedures in a remote environment. Key responsibilities: Adhere to established call scripting and workflows while answering questions about insurance plans and benefits Assist callers in the Medicare qualification process and ensure compliance with required information Handle a high volume of incoming calls and meet established performance metrics Required qualifications: High School diploma or equivalent Proficiency in navigating technology and phone systems Ability to adapt to different customer personalities and maintain a customer service orientation Detail-oriented with strong time management and organizational skills Experience in a call center environment or related to healthcare insurance is preferred
Licensed Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.