To support the expansion into the Home Health and Hospice market, the full-time Licensed Customer Insights Manager will translate regulatory frameworks into actionable product requirements and compliance rulesets while collaborating with various teams in a fully remote environment. Key responsibilities Translate CMS Conditions of Participation and other regulatory standards into operational workflows and compliance rule libraries Provide clinical validation for AI-driven compliance tools and review AI-generated documentation for accuracy Lead discovery sessions with stakeholders to identify compliance needs and support end-to-end implementation processes Required qualifications Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent) 5+ years in quality assurance, compliance, or clinical operations leadership within a home health or hospice organization Deep knowledge of CMS Conditions of Participation, OASIS-E, HOPE, and hospice eligibility standards Hands-on experience with audit preparation and QAPI programs Familiarity with major HH&H EHR systems