Licensed Customer Care Agent (P&C) - Pet Health (Remote)

Licensed Customer Care Agent (P&C) – Pet Health (Remote) ) New York, New York

Salary: USD20.1 - USD20.1 per year

Job Overview

We are seeking friendly, motivated, and customer-centric Licensed Customer Care Agents (Property & Casualty) to join our team ! In this fully remote role, you will research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media . You will also assist pet owners with new enrollments, incoming claims, policy education, and ongoing fulfillment tasks .

If you are an animal lover with strong soft skills who thrives on helping customers without rigid call-time constraints, this is the perfect opportunity for you .

Key Responsibilities

Provide exceptional customer care across phone, email, text, chat, and social channels in a timely, empathetic, and efficient manner .

Answer customer inquiries regarding insurance coverage, policy specifics, and general pet health offerings .

Educate pet owners on full product offerings and assist them with expanding coverage to protect their pets .

Process new customer enrollments, manage incoming claims discussions, and complete fulfillment tasks per company guidelines .

Apply problem-solving skills to address customer issues, resolve poor experiences, and foster long-term positive relationships .

Navigate ticketing systems, back-office software, and digital platforms to document interactions accurately .

Ensure compliance with company policies and insurance guidelines while understanding when exceptions are appropriate .

Required Qualifications

Licensure: Active Property & Casualty (P&C) Insurance Producer License (must be verified active; non-adjuster/personal lines) .

Experience: Prior experience in a direct customer service role with a high degree of customer interaction .

Software: Experience using ticketing and customer support software (e.g., Zendesk, Kustomer, Gladly) .

Skills: Excellent verbal and written communication skills with strong attention to detail and administrative proficiency .

Attitude: A passionate animal lover with a warm, friendly demeanor and a roll-up-your-sleeves, entrepreneurial mindset .

Preferred Qualifications

Prior experience working within the pet or animal health industry (e.g., veterinary clinic, pet insurance, shelters, Chewy, BarkBox) .

Work Style: 100% Fully Remote (Equipment provided and shipped directly to you) .

Note: Candidates can reside in any state EXCEPT California, Massachusetts, New York, New Jersey, Washington, Hawaii, Alaska, Colorado, Connecticut, Nebraska, or Montana .

Shift Hours: Monday – Friday, 12:00 PM – 8:30 PM Eastern Time (must work Eastern Time regardless of candidate location) .

Weekend Shift: 1 Saturday per month (9:00 AM – 5:30 PM EST) with a weekday off provided during that week . Schedules are provided 3 months in advance .

Comprehensive Medical, Dental, and Vision Insurance

Basic Life Insurance (100% company-paid) & Disability Insurance

12 weeks of 100% paid Parental Leave

401(k) / Retirement Savings Plan

HSA & FSA options

Generous Personal Paid Time Off, paid holidays, and company-wide Wellness Days

Group Pet Insurance & Pet-friendly workplace benefits

Ongoing skills development and EAP support