Licensed Crisis Line Provider

Providing immediate emotional support, the part-time Licensed Crisis Line Provider will engage with college students in crisis through a remote telehealth service, conducting risk assessments and recommending safety plans while maintaining clinical documentation. Key responsibilities Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others Collaborate with students to develop a plan for safety and recommend next steps Required qualifications 1+ years experience practicing telehealth, crisis management, or in a call center environment Training and experience in assessment, crisis intervention, and treatment planning Ability to learn, maintain, and demonstrate mastery of clinical policy and call handling protocols Proven ability to work well under pressure while maintaining professionalism Schedule flexibility with openness to work evenings and/or weekends