Level II UX Designer

Job Title: Level II UX Designer

Location: 1 Water Plaza, New York City, NY Hybrid

Duration: Long term

Duties / Responsibilities

Working as part of a team of problem solvers, consulting and collaborating with team members and stakeholders to understand business goals, and helping solve complex business issues from strategy to execution

Designing, developing and implementing both client and internal facing applications and providing technology tools that help drive NYS strategic initiatives

Using enterprise architecture across application areas to build delivery models that map capabilities to business needs outlined by NYS

Using multiple sources of information including broader stakeholder views to develop solutions and recommendations

Addressing defects and enhancements as part of the application support lifecycle

Participating in incident resolution post implementation as required

Creating and carrying out user research plans (i.e., surveys, interviews, focus groups, etc.), as well as explaining user research results to internal and external stakeholders

Planning and facilitating design thinking workshops (i.e., journey mapping, user needs modeling, etc.

Creating UX deliverables (i.e., developing user models and scenarios, sketches, user stories, user flows, interactive prototypes, wireframes, storyboards, sitemaps)

Planning and conducting usability testing, analyzing user feedback and activity, and iterating to improve the user experience

Working closely with developers to bring designs to life, assisting with content development, and creating and iterating on prototypes that require coding to improve solutions

Collecting quantitative and qualitative UX metrics that support usability validation

Designing for multi-device web, iOS, and Android contexts

Other duties as assigned

Consultants may be eligible to telecommute for more than 50% of their work hours, up to and including 100% remote work. Telecommuting arrangements require direct manager approval and are subject to change based on program needs. Consultants approved for 100% remote work must attend monthly in-person meetings at the Albany office and be available for major milestone meetings as needed.

Mandatory Qualification
(PASS/FAIL)

1. Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a UX Engineer

2. Seven or more years of experience in UI/UX engineering on full life cycle of design deliverables including wireframes, mockups, journey maps, prototypes, story boards and user surveys.

3. One to two years working in an Integrated Eligibility System Program in various workstreams including Fair Hearings in a Health and Human Service setting.

Additional Qualifications:

1. Seven or more years of experience with Adobe Creative Suite or Figma.

2. Two to five years of experience with user research, user modeling and usability testing.

3. Two to five years of experience with CSS3, HTML5, and JavaScript.