Level 3 Engineer – Cloud & Security

Requirements

Must have:

• We need 5+ years of experience in IT support, systems engineering, or infrastructure roles, with MSP background strongly preferred.
• We require 3+ years of hands-on administration experience with Microsoft 365 and Azure in an enterprise or multi-client setting.
• We look for practical experience with Windows Server, Active Directory, and virtualization platforms such as Hyper-V, VMware, or Azure.
• We need experience supporting hybrid environments that combine cloud services with on-premises servers, network hardware, and desktop/print infrastructure.
• We expect relevant certifications, held now or in progress, such as Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Identity and Access Administrator Associate, CompTIA Security+, Network+, or Cloud+.
• Microsoft Certified: Azure Administrator Associate is preferred.
• We need strong working knowledge of Entra ID, Exchange Online, Intune, Conditional Access, and Microsoft Defender.
• We expect proficiency with RMM and PSA platforms such as ConnectWise and Auvik, along with backup solutions like Axcient.
• We require PowerShell scripting skills for administration and automation.
• We look for solid networking fundamentals, including firewalls, VLANs, switches, VPNs, SASE, and wireless.
• We want someone who is comfortable working with both non-technical end users and IT leadership or vendors.
• A valid drivers license and reliable transportation are required, as the role involves regular travel to client sites across New York and New Jersey.
• We need candidates who are based near and available for in-office work at our Staten Island headquarters.

Responsibilities:

• We want you to troubleshoot advanced issues and serve as a senior escalation point for Tier 1 and Tier 2 tickets.
• You will design, implement, and manage Microsoft 365 and Azure environments, including Entra ID, Exchange Online, SharePoint Online, Teams, and OneDrive.
• You will administer Azure infrastructure services, virtual machines, and hybrid identity or hybrid cloud setups.
• You will deploy and oversee endpoint management using Microsoft Intune and Windows Autopilot.
• You will use your knowledge of Google Workspace tools such as Gmail, Docs, Drive, and Admin Console to support client environments.
• You will lead cloud migrations from on-premises or private cloud environments into Microsoft 365 and Azure.
• You will implement security measures such as Conditional Access, MFA, Microsoft Defender Suite, and Microsoft Purview.
• You will support data protection, retention, and governance controls aligned with client compliance needs such as NIST, CIS, HIPAA, CMMC, SOC 2, and PCI where applicable.
• You will carry out security reviews, assist with risk assessments, and document findings with actionable recommendations.
• You will automate security monitoring and incident response processes using PowerShell and related scripting tools.
• You will provide hands-on support for Windows Server, Active Directory, networking, virtualization, desktops, printers, and end-user hardware when on-site troubleshooting is needed.
• You will keep documentation current, including configurations, network diagrams, and implementation records for each client environment.
• You will evaluate and apply AI-powered tools such as Microsoft Copilot, Security Copilot, and ClaudeAI to improve service delivery, security monitoring, and operational efficiency.
• You will stay up to date on how AI is affecting cloud administration, threat detection, and compliance, and share that insight with the team.

Company:

We are NetConnect, Inc., an established Managed Service Provider serving businesses across the NYC Metro area for more than 34 years. We deliver enterprise-grade IT infrastructure, cloud engineering, and cybersecurity operations, combining deep technical expertise with the responsiveness of a local team. This is a hybrid Level 3 Engineer role with significant exposure to Microsoft 365, Azure, security, on-site client infrastructure, and emerging AI-driven tools. The position is based in our Staten Island headquarters and requires regular travel to client sites across New York and New Jersey.

We offer a competitive salary of $105,000 to $115,000 per year.

• 401(k)
• dental
• health
• life
• vision insurance
• paid time off
• employee discount
• referral program