Level 2 Tech Support EngineerNo 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!!This person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated. MSP experience is a must!!Responsibilities:Problem solver who is self-motivated and can figure things outSolid troubleshooting skills-primarily within Windows (95%)Effective communications skills, customer communications, experience with TicketingVMware experienceActive DirectoryOffice 365ConnectWiseMust have exp working for an MSPDNS, DHCP, Group Policy, LAN/WANExperience with financial software (QuickBooks, Sage for example) is helpfulOther: Printers, Microsoft updates and releases, patch managementAccess Points, Firewalls, Configurations & ImplementationThis is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc