IT Engineer/Service Desk Technician / Level 2The IT Engineer/Service Desk Technician / Level 2: this person needs to be capable of handling most of the tickets from our level I team as they are escalated.Problem solver who is self-motivated and can figure things outSolid troubleshooting skills-primarily within Windows (95%)Effective communications skills, customer communications, experience with TicketingVMware experienceActive DirectoryOffice 365ConnectWiseMust have exp working for an MSPDNS, DHCP, Group Policy, LAN/WANExperience with financial software (QuickBooks, Sage for example) is helpfulOther: Printers, Microsoft updates and releases, patch managementAccess Points, Firewalls, Configurations & ImplementationThis is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc