Level 2 System EngineerWe are hiring a Level 2 System Engineer to join a growing team in Tampa, FL for a full-time contract to hire position. This is an excellent opportunity for a technically driven IT professional who enjoys working across diverse client environments, solving complex infrastructure issues, and delivering exceptional customer support.The ideal candidate will have strong experience supporting Microsoft environments, networking infrastructure, and cloud technologies in both onsite and remote settings.Key ResponsibilitiesProvide onsite and remote technical support to clients while delivering a high level of customer serviceMonitor, troubleshoot, and support client infrastructure including: Servers, Workstations, Switches, Routers, Firewalls, Specialty network equipmentSupport Microsoft server environments (Server 2016+), both on-premises and cloud-basedAdminister Microsoft Azure / Entra hybrid environmentsManage Microsoft 365 business applications and related integrationsHandle support tickets from intake through resolution and closureDeliver support via onsite visits, remote access, phone, and online sessionsParticipate in IT projects as both a technical resource and project lead when neededCollaborate with internal team members to share knowledge and improve processesAssist with continuous improvement of products and service offeringsTrain end users on systems, applications, and network resourcesRequired QualificationsAt least ONE Microsoft certification related to servers, infrastructure, or equivalent technologies OR an Associate's degree (or higher)Hands-on experience with: Microsoft Server 2016 or later, Active Directory, Microsoft Azure / Entra, Hybrid cloud environments, Microsoft 365, Windows 11 environments, Office 2021 or laterStrong troubleshooting skills across workstations, servers, and networksExperience with firewalls, routers, switches, and network topologySolid understanding of IP networking conceptsAbility to independently research and resolve technical issuesComfortable handling equipment and performing occasional physical setup tasksPreferred Candidate TraitsCalm and professional under pressureStrong communication and interpersonal skillsSelf-motivated with the ability to work independentlyQuick learner with a proactive mindsetCreative problem solver and critical thinkerFlexible with shifting priorities and occasional after-hours project workInterested in becoming highly knowledgeable about assigned client environmentsReliable transportation and insurance requiredWillingness to travel within 50 miles of Tampa, FLBenefitsSimple IRA with company matchPaid Time Off (PTO)Community Service Time OffBonus and incentive opportunitiesMileage reimbursementHealth insurance subsidy