Job Description
Job Description
The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and assists with system administration tasks. The technician ensures timely resolution of technical problems while maintaining high customer satisfaction.
Key Responsibilities
* Troubleshoot and resolve escalated hardware, software, and network issues.
* Support Windows/macOS operating systems, user accounts, and workstation configurations.
* Manage Active Directory tasks such as password resets, group membership changes, and workstation joins.
* Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
* Install, update, and troubleshoot business applications.
* Monitor system performance and assist with patching, updates, and routine maintenance.
* Support network components including switches, Wi‐Fi, VPN, and basic firewall rules.
* Document solutions, procedures, and technical notes in the ticketing system.
* Collaborate with Level 3 engineers on complex issues and project work.
* Provide guidance to Level 1 technicians and help improve support processes.
* Assist with onboarding/offboarding tasks such as
Job Description
The Level 2 IT Technician provides advanced technical support for end users, systems, and network infrastructure. This role handles escalated issues from Level 1 support, performs deeper troubleshooting, and assists with system administration tasks. The technician ensures timely resolution of technical problems while maintaining high customer satisfaction.
Key Responsibilities
* Troubleshoot and resolve escalated hardware, software, and network issues.
* Support Windows/macOS operating systems, user accounts, and workstation configurations.
* Manage Active Directory tasks such as password resets, group membership changes, and workstation joins.
* Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
* Install, update, and troubleshoot business applications.
* Monitor system performance and assist with patching, updates, and routine maintenance.
* Support network components including switches, Wi‐Fi, VPN, and basic firewall rules.
* Document solutions, procedures, and technical notes in the ticketing system.
* Collaborate with Level 3 engineers on complex issues and project work.
* Provide guidance to Level 1 technicians and help improve support processes.
* Assist with onboarding/offboarding tasks such as
Level 2 IT Technician in bala cynwyd at Unknown Company
This position is listed as full time and onsite.