Job Description
Job Description
Position Summary
The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.
We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.
Responsibilities
* Provide remote and onsite technical support for business clients
* Troubleshoot Windows 10 and Windows 11 operating systems
* Configure and support desktop computers, laptops, printers, and mobile devices
* Create, modify, disable, and troubleshoot user accounts in Active Directory
* Support Microsoft 365 services including:
* * Exchange Online
* Outlook
* OneDrive
* Teams
* SharePoint
* Troubleshoot network connectivity issues involving:
* * TCP/IP
* DNS
* vLANs
* Subnets
* DHCP
* Wireless networking
* VPN connectivity
* Install and configure software applications
* Assist with workstation deployments and upgrades
* Maintain documentation and ticket notes
* Follow cybersecurity best practices and security policies
* Escalate advanced issues when necessary while maintaining ownership of client communication
Required Qualifications
* Equivalent knowledge to:
* * CompTIA A+
* CompTIA Network+
* CompTIA Security+
* Minimum 1-3 years of IT support experience
* Experience supporting Microsoft Windows environments
* Basic Active Directory administration experience
* Understanding of networking fundamentals
* Knowledge of cybersecurity best practices
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Professional customer service attitude
* Valid driver's license and reliable transportation
Preferred Qualifications
* CompTIA certifications (A+, Network+, Security+)
* Experience with:
* * Microsoft 365 Administration
* Microsoft Entra ID (Azure AD)
* Meraki Networking
* Backup and Disaster Recovery Platforms
* Remote Monitoring and Management (RMM) tools
What We Offer
* Competitive compensation
* Paid training and professional development
* Opportunities for certification reimbursement
* Career growth opportunities
* Exposure to a variety of technologies and industries
* Supportive team environment
Job Description
Position Summary
The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.
We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.
Responsibilities
* Provide remote and onsite technical support for business clients
* Troubleshoot Windows 10 and Windows 11 operating systems
* Configure and support desktop computers, laptops, printers, and mobile devices
* Create, modify, disable, and troubleshoot user accounts in Active Directory
* Support Microsoft 365 services including:
* * Exchange Online
* Outlook
* OneDrive
* Teams
* SharePoint
* Troubleshoot network connectivity issues involving:
* * TCP/IP
* DNS
* vLANs
* Subnets
* DHCP
* Wireless networking
* VPN connectivity
* Install and configure software applications
* Assist with workstation deployments and upgrades
* Maintain documentation and ticket notes
* Follow cybersecurity best practices and security policies
* Escalate advanced issues when necessary while maintaining ownership of client communication
Required Qualifications
* Equivalent knowledge to:
* * CompTIA A+
* CompTIA Network+
* CompTIA Security+
* Minimum 1-3 years of IT support experience
* Experience supporting Microsoft Windows environments
* Basic Active Directory administration experience
* Understanding of networking fundamentals
* Knowledge of cybersecurity best practices
* Strong troubleshooting and problem-solving skills
* Excellent verbal and written communication skills
* Professional customer service attitude
* Valid driver's license and reliable transportation
Preferred Qualifications
* CompTIA certifications (A+, Network+, Security+)
* Experience with:
* * Microsoft 365 Administration
* Microsoft Entra ID (Azure AD)
* Meraki Networking
* Backup and Disaster Recovery Platforms
* Remote Monitoring and Management (RMM) tools
What We Offer
* Competitive compensation
* Paid training and professional development
* Opportunities for certification reimbursement
* Career growth opportunities
* Exposure to a variety of technologies and industries
* Supportive team environment
Level 2 IT Support Technician in roswell at Unknown Company
This position is listed as full time and able to be worked remotely.