Level 1/2 Support Technician (Fully Remote)

• Be the first point of contact for client issues via phone, email, and automated alerts.
• Triage tickets: identify the problem, assess severity, and escalate when needed.
• Keep clients updated throughout the resolution process — no one likes radio silence.

Requirements:

• 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP.
• Native English speaker — this is a deal breaker.
• Available to work Monday–Friday, 8 am–5 pm US Pacific Time.
• Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue).
• Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data.
• Working knowledge of Office 365, Adobe, and common Windows apps.

DistantJob

They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.