Required Skills & Experience
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Training Strategy & Delivery
Develop and execute training plans supporting firm-wide technology integration efforts.
Deliver instructor-led, virtual, and one-on-one training sessions for attorneys, partners, and business services employees across multiple regions.
Create role-based training programs tailored to legal professionals, practice groups, and administrative teams.
Conduct new system demonstrations, workshops, and technology roadshows before and after go-live events.
Content Development
Design and maintain training materials including:
User guides
Quick reference cards
Job aids
eLearning modules
Video tutorials
Frequently Asked Questions (FAQs)
Translate complex technical concepts into easy-to-understand learning content.
Ensure all materials remain current as systems and processes evolve throughout the merger lifecycle.
Change Management & Adoption
Partner with project managers, IT leadership, and change management teams to drive user adoption.
Gather feedback from stakeholders and end users to identify knowledge gaps and training opportunities.
Support communications campaigns related to application rollouts and technology changes.
Measure training effectiveness and recommend improvements based on user feedback and support metrics.
Technology Support & Floor-Walking
Provide hypercare support during major deployment events and office migrations.
Act as a visible technology ambassador during office launches, desktop migrations, and cutover weekends.
Assist users with technology-related questions during transition periods.
Escalate technical issues to appropriate support teams when necessary.
Stakeholder Engagement
Build strong relationships with attorneys, executive leadership, business services teams, and IT stakeholders.
Collaborate with global technology teams to ensure consistent training standards across regions.
Participate in project meetings and provide regular updates on training readiness and adoption metrics.
Required Qualifications
3+ years of technology training, learning & development, or IT end-user training experience.
Experience supporting enterprise technology deployments or transformation initiatives.
Strong presentation, facilitation, and communication skills.
Ability to train audiences with varying technical proficiency levels.
Experience creating professional training materials and documentation.
Proficiency with Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint, and OneDrive.
Job Description
We are seeking an experienced Technology Trainer to support the integration of two global law firms during a large-scale merger. This role will be responsible for developing and delivering technology training programs that enable attorneys, business professionals, and support staff to successfully adopt new systems, applications, and processes throughout the integration. xhqgsiq
The ideal candidate has experience training users within a professional services environment—preferably a law firm—and is comfortable supporting a fast-paced, high-visibility transformation initiative involving document management, collaboration tools, financial systems, and end-user technologies.
Targeting $50-$65 an hour
Legal Technology Trainer in new york at Unknown Company
This position is listed as full time and onsite.