Legal Client Support Professional ($26 Hourly)

Legal Client Support ProfessionalAt Tort Intake Professionals, your work is more than a job, it's a mission rooted in justice and compassion. You'll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity, and your role makes that possible.Tort Intake Professionals is seeking empathetic and detail-oriented professionals to serve as a Legal Client Support Professional.

In this vital role, you will support individuals involved in mass tort medical claims by conducting structured, compassionate secondary interviews to collect legally relevant information. Your ability to actively listen, document with precision, and maintain professionalism will help ensure claimants are fully represented and their stories accurately conveyed. This role is ideal for individuals with a background in legal intake, client support, or call center operations who are passionate about helping others and committed to delivering a high standard of service in sensitive situations.What you'll do:Conduct scheduled phone interviews with individuals involved in mass tort medical claimsGather case-specific information with professionalism, clarity, and attention to detailExplain legal processes and document requirements in a client-friendly mannerAccurately document information into CRM systems for legal team reviewFollow established interview protocols to ensure legal compliance and completenessEscalate urgent concerns or inconsistencies to team leads or attorneysManage call flow while maintaining empathy, patience, and efficiencyOther duties as assignedRequirements:2+ years of experience in legal intake, related customer service, or in a related client-facing roleStrong verbal communication and listening skillsHigh level of accuracy in data entry and documentationEmpathy, patience, and the ability to remain calm under pressureProficiency with Microsoft Word, Excel, Google Sheets, and CRM systemsAbility to work independently while following established proceduresMust be legally authorized to work in the United States.

This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify.Perks of Joining our Team:Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeingPaid Time Off – Generous PTO to help you rechargeFulfilling Career Path – Grow your skills while contributing to cases that change lives and hold corporations accountableSchedule: Full-TimeLocation: Las Vegas 89135 – This is an in-office position and is not eligible for remote or hybrid work.Compensation: $26 hourlyTort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.