Managing leave of absence requests, the full-time remote Leave Case Manager will provide empathetic customer service, process documentation, and ensure compliance with regulations while supporting associates throughout the leave process. Key responsibilities Assist associates with leave of absence requests and guide them through the process Process leave of absence paperwork according to established procedures and laws Administer FMLA policy, reviewing documentation for accuracy and making recommendations on requests Required qualifications High School Diploma or Equivalent 1 - 2 years of related experience in absence management Knowledge of state and federal FMLA and ADA regulations Strong financial acumen and organizational skills Ability to work independently in a remote environment