Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
Manage classroom environment, analyze results, and identify gaps in training needs
Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
Conduct needs analysis and make recommendations to business leaders regarding learning needs
Design exercises, activities, and training assessments that reinforce learning
Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
Perform other duties as assigned
Qualifications
Bachelor’s degree in a related field
2-5 years of professional training and classroom facilitation
Mortgage servicing experience
1-2 years of project management experience
Strong organizational, time management, and project management skills
Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
Exceptional facilitation, presentation, and listening skills
Understand adult learning principles and other learning theories and practices
Ability to use creative and effective instructional design techniques to deliver high‑class training