To enhance training effectiveness in a remote environment, the full-time Learning Partner will design, deliver, and continuously improve training programs for call center teams, focusing on operational performance, quality, and career growth. Key responsibilities Design and deliver comprehensive training programs, including onboarding and role-specific training for call center agents Facilitate engaging training sessions, adapting to various experience levels and learning styles while managing classroom dynamics Partner with Operations leadership to identify performance gaps and align training solutions with key metrics such as quality and customer satisfaction Required qualifications Bachelor's degree in Education, Instructional Design, or a related field; Master's degree preferred 3+ years of experience in training delivery within a call center or customer support environment Strong understanding of adult learning principles and instructional design methodologies Proven ability to coach frontline employees and manage classroom dynamics in both in-person and virtual settings Experience using call center metrics to inform training design and measure effectiveness