Learning Operations Manager

Job TitleManager, Learning Operations & Vendor ManagementJob DescriptionSignature Aviation is building a modern Learning & Career Development function focused on strengthening leadership capability, accelerating role readiness, and improving business performance across the enterprise. The Manager, Learning Operations & Vendor Management serves as the operational backbone of the Learning & Career Development function, ensuring scalable, efficient, and high-impact delivery of enterprise learning solutions.This role is responsible for managing learning operations, delivery governance, analytics, and external vendor partnerships that support Signature's learning strategy.

The role ensures seamless execution of learning programs, strong learner experience, effective intake and prioritization of learning requests, and operational excellence across all learning initiatives. Working closely with Learning Business Partners, HRIS, business stakeholders, and external partners, this role translates learning demand into efficient execution and scalable delivery. Success in this role requires strong operational leadership, project management, analytical capability, and the ability to optimize learning processes, vendor performance, and learner experience.ResponsibilitiesEssential Duties and Responsibilities:Lead learning operations strategy and execution to support scalable delivery of enterprise learning programs and initiativesManage the intake, prioritization, and workflow governance process for learning requests across corporate and field populationsServe as the operational bridge between Signature Aviation and external learning partners ensuring effective scoping, delivery, and quality of learning solutionsOversee learning program logistics, scheduling, resource coordination, and operational execution across enterprise learning initiativesPartner closely with HRIS and the LMS Specialist to support effective learner experience, course deployment, reporting, and learning technology optimizationCollaborate with HRIS on learning system enhancements, process improvements, and technology solutions that improve learning delivery and operational efficiencyDevelop and maintain dashboards, reporting, and analytics to measure program effectiveness, learner engagement, and business impactTrack and report key learning metrics, identifying trends, insights, and opportunities for continuous improvementPartner with Learning Business Partners to define development requirements, prioritize requests, and support successful program launchesEstablish operational standards, processes, and governance to improve efficiency, scalability, and learner experienceSupport vendor management activities, including performance monitoring, delivery timelines, service quality, and relationship managementIdentify opportunities to improve learning delivery through automation, AI, process optimization, and technology enhancementsSupport enterprise Learning & Career Development initiatives as needed, including program launches, communications, and reportingQualificationsMinimum Education and/or Experience:Bachelor's degree in Human Resources, Learning & Development, Organizational Development, Business, or related field required5+ years of experience in Learning Operations, Learning & Development, Program Management, Organizational Development, or related fieldExperience managing learning systems, learning operations, or enterprise program deliveryExperience working with external vendors or strategic partners preferredExperience managing cross-functional projects and multiple competing prioritiesStrong analytical experience with reporting, dashboards, and performance metricsAdditional knowledge and skills:Strong operational leadership and project management skillsStrong analytical and problem-solving capabilitiesExperience with LMS administration and learning technology platformsStrong stakeholder and vendor management skillsAbility to translate learning demand into scalable operational executionStrong communication and organizational skillsAbility to drive process improvement and operational efficiency in a fast-paced environmentAbout UsWith more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.Our Benefits:Medical/prescription drug, dental, and vision InsuranceHealth Savings AccountFlexible Spending AccountsLife InsuranceDisability Insurance401(k)Critical Illness, Hospital Indemnity and Accident InsuranceIdentity Theft and Legal ServicesPaid time offPaid Maternity LeaveTuition reimbursementTraining and DevelopmentEmployee Assistance Program (EAP) & PerksQualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.Job InfoJob Identification 16863Job Category Human ResourcesPosting Date 07/08/2026, 01:38 PMJob Schedule Full timeLocations Orlando, FL, United States (Hybrid)