Learning & Development Manager

Learning & Development ManagerFour Seasons Hotel Silicon Valley is currently looking for a Learning & Development Manager.The Learning & Development Manager directly reports to the Director of People & Culture and reports indirectly to the Hotel Manager. The Learning & Development Manager delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel's needs by identifying and implementing learning and performance improvement strategies that support the hotel's strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.Key Functions apply to all three properties:OnboardingManages and facilitates (in collaboration with other presenters) a complete (3 Day) Embark for all new employees.Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program.Maintains an effective Certified Departmental Trainer (CDT) program: Responsible for an indirect reporting relationship with the CDTs, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.Trains new CDTs when required and regularly coaches and develops CDTs in their role and responsibilities.Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires.Other duties as assignedOperational LearningPartners with Hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needsPlans and co-facilitates training activities if/when training is part of the solutionCoaches managers to ensure the necessary training and learning is conducted in departments on a consistent basisOther duties as assignedComplianceIn collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the propertyEnsuring all three properties are up to date with mandatory trainings and policiesOther duties as assignedGeneralRegularly benchmarking the learning function with Learning Success LevelsBases the direction for learning on a thorough Learning Needs Analysis. Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycleDesigns solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competenciesPrepares and produces training calendars that reflect performance gaps and learning needsMarkets the learning function's programs, initiatives, and online learning Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral changeCreates and adheres to an annual budget for all training programs, initiatives, and learning resourcesPlans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learningSelects and manages external vendors to deliver specialized training on service and/ or management skillsActively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning disciplineBusiness travel will be required when needed to assist other properties in an L&D capacityOther duties as assignedQualification:University degree – equivalent experience requiredExperience in L&D Management preferredMinimum of 3 years' experience working in a managerial capacityExperience in hotel operations, preferably luxury hospitality or other service environments in diverse culturesExcellent communication skills, facilitation skills, instructional design, strong analytical and critical thinking, coaching skills and influencing skillsAdult learning styles and principlesNeeds Assessment methodologies and learning needs identificationLearning technologies, such as e-learning options and distance learningTheories and types of evaluation for measuring program financial impactProject planning tools and processesCommunication and influencing strategiesBasic budgeting, accounting and financial managementCurrent on industry trends affecting workplace learningSuccessful candidate must possess legal work authorization in United StatesFlexible scheduling and availability requiredIn person requirement for all properties (this is a non-remote position)Commute to both San Francisco properties on a weekly basis, attend Hotel specific meetings, conduct in-person trainings, etcThis position will be effective starting March 1, 2026What to Expect:Salary Range: $90K to $105KBe part of a cohesive team with opportunities to build a successful career with global potentialFully paid for medical, dental, and vision insurance for employee and immediate familyHoliday, vacation, and sick pay401k participation with a company matching programComplimentary stays at Four Seasons worldwide (subject to availability)Free employee meals prepared by the culinary teamComplimentary dry cleaning for work attireFree employee parking (Silicon Valley location only)Four Seasons is an Equal Opportunity, Affirmative Action employer.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply.