Lead Teller PAY Starting AT HR+ DOE

Lead Teller

Pay starting at $19/HR+ DOE.

Location

1101 Main St, Union Grove, Wisconsin

Summary

Responsible for the coordination of the fixed activities of the Branch. Performs office and administrative duties, resolves problems and actively cross‑sells bank products and services. Supports and demonstrates the customer service standards set by North Shore Bank. Acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers; staff in these roles are assigned a number of branch locations to support.

Essential Duties and Responsibilities

• In coordination with the Branch Manager, disseminates all operational changes/updates to branch personnel through staff meetings.
• Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions.
• Ensures adherence to NSB customer service standards with both internal and external customers.
• Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
• Handles complex and non‑routine inquiries by tellers and customers concerning bank policy and operating procedures; researches and resolves issues.

Equal Employment Opportunity

Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law.