Lead Technician

Lead TechnicianRMC Resort Management is where excellence in property management has been our hallmark for over 30 years. As a locally owned and independent resort management company headquartered on the beautiful Hilton Head Island, we pride ourselves on delivering innovative management services, passionate leadership, and unparalleled value to our clients. Our solid reputation, built over decades of proven success, stands as a testament to our commitment to quality and client satisfaction. At RMC Resort Management, our unique management structure and hands-on executive business model ensure that your property receives constant, personalized attention from the most experienced and qualified professionals in the industry. With RMC, you benefit from a comprehensive approach that guarantees no excuses, only results. Trust us to enhance the value and appeal of your resort property with the meticulous care and dedication that only a local expert with a long-standing presence in the community can provide.As Lead Technician, you'll keep our vacation homes guest-ready by driving fast, high-quality maintenance outcomes when timing is tight and expectations are high. You'll lead the daily work of maintenance technicians and assigned field staff, turning incoming requests into a clear, winning plan.

Key responsibilities include:Review, triage, and assign work orders by safety, urgency, guest impact, and property availabilitySchedule repairs around inspections, cleaning, and same-day turnoversEquip technicians with property details, materials, and firm completion targetsTrack open work orders and verify work is completed correctly and on timeAct as the go-to for complex fixes and urgent issues; coordinate vendors as neededEscalate staffing needs, repeat failures, delays, and major concerns to managementJoin a rotating on-call schedule and coordinate after-hours responseIf you're ready to lead with speed, judgment, and pride in your craft, apply now.Your morning kicks off by scanning the Maintenance board and spotting the handful of items that could derail a guest arrival. You map the day around check-ins, check-outs, inspections, and cleaning windows—then keep momentum as priorities shift. Midday, you're bouncing between properties, jumping in on the tricky jobs that need sharp troubleshooting and polished workmanship. When a vendor's timing changes, you pivot quickly so the guest experience stays seamless. By afternoon, you're checking progress across active work orders, closing out details, and lining up what must be ready before the next turnover. If you're on call, you stay ready to coordinate an after-hours response that keeps every home safe, functional, and show-ready.Rewards that matter include:Medical, dental, and vision coverage401(k)Life insuranceCompetitive salary ($25–$30 hourly)Paid time offEmployee discounts