Providing technical support for Monitoring and Diagnostics equipment, the full-time Lead Technical Support Specialist will manage customer relationships and oversee case requests from initiation to resolution in a remote setting. Key responsibilities: Deliver ongoing technical support and case management through various communication channels Investigate technical issues, collaborate with product teams, and drive timely resolutions Maintain accurate records in CRM and ERP tools, and prepare documentation for knowledge management Required qualifications: Engineering degree or Technologist Diploma with relevant work experience Minimum of 5 years of industry experience, including 5 years in Monitoring & Diagnostics Strong knowledge of GE Vernova Monitoring and Diagnostics devices Ability to set up equipment and reproduce customer-reported issues Willingness to work on-call and adjust hours to meet customer needs