Owning the technical relationship with customers, the full-time Lead Technical Support Specialist will provide remote technical support and case management, investigating issues and driving resolutions while maintaining accurate records and documentation. Key responsibilities: Provide ongoing technical support and manage case requests through various communication channels Investigate technical problems, reproduce issues, and collaborate with Product Line groups to ensure timely resolution Prepare documentation and maintain a knowledge database of technical tips and resolution outcomes Required qualifications: Engineering degree or Technologist Diploma and/or related work experience Minimum 5 years of industry experience, including 5 years in Monitoring & Diagnostics Strong knowledge of GE Vernova Monitoring and Diagnostics devices Ability to set up equipment and reproduce customer-reported issues Flexibility to work on-call or modified hours to support customer needs
Lead Technical Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.