Serving as an advanced technical expert, the full-time Lead Technical Assistance Center Agent will resolve complex customer issues, mentor TAC Agents, and improve operational processes while working remotely in a state where Point Broadband operates. Key responsibilities Assist TAC Agents with complex troubleshooting and escalation scenarios for residential and business services Take ownership of escalated customer issues and collaborate with internal teams for timely resolutions Contribute to training efforts and knowledge-sharing initiatives across the TAC organization Required qualifications High school diploma or equivalent required Minimum of 4 years of experience in technical support, telecommunications, or network operations Advanced understanding of fiber broadband technologies and customer-premise networking Proven ability to work independently and take ownership of customer outcomes Experience mentoring peers or serving as a subject matter expert
Lead Technical Assistance Center Agent in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.