Leading a team of Technical Account Managers, the full-time remote Lead Technical Account Manager will oversee the technical success of SMB merchants, guiding the team in best practices and ensuring effective product integration and optimization. Key responsibilities Coach and mentor a team of Technical Account Managers to support SMB merchants effectively Collaborate with Client Success teams to enhance merchant growth and product utilization post-launch Establish and track team OKRs, forecasting demand for TAMs and managing recruitment as needed Required qualifications At least five years in a B2B customer-facing technical role and three years in a management position Strong technical background in web development technologies and REST APIs, with a degree in computer science or equivalent experience Proven ability to build relationships with engineering customers quickly Excellent communication skills for internal advocacy and external representation Experience providing solutions to e-commerce or in-store retailers is a plus