- Drive end-to-end onboarding automation, enhancing observability integrations, and delivering intelligent solutions for client support, onboarding management, issue troubleshooting, and outage prevention.
- Help shape how teams interact with the observability platform by leveraging automation to improve efficiency, reduce operational overhead, and enable faster, smarter issue resolution.
- Design and implement scalable automation solutions to eliminate manual steps in onboarding workflows.
- Enhance and maintain the SRE Intake platform with a focus on usability, performance, and extensibility.
- Continuously explore and evaluate new technologies—such as LLMs, agents, and the latest Azure features to find faster and better ways to address business challenges.
- Become Observability expert to facilitate early detection and issues resolution.
- Collaborate with client teams to build customized dashboards and monitors.
Requirements
- 5+ years of experience in software engineering, automation, or platform development - preferred 8+ years.
- Strong programming skills in Java (preferred) or similar backend technologies.
- Experience building APIs, microservices, and scalable backend systems.
- Hands-on experience with CI/CD pipelines, DevOps practices, and Cloud architecture
- Familiarity with observability tools
- Strong collaboration skills to works effectively across application, architecture, and leadership teams.
- Passion for innovation, particularly in AI-driven automation and developer productivity.
- Preferred Qualifications:
- Experience building or integrating AI/ML or intelligent automation solutions .
- Knowledge of SRE practices and production support workflows.
- Experience with frontend technologies and improving UI/UX.
- Exposure to large-scale onboarding or intake systems.
- Familiarity with data visualization frameworks and reporting tools.
Core Competencies
Demonstrates expertise in software engineering and automation, with a strong focus on building scalable backend systems, APIs, and CI/CD pipelines. Proficient in leveraging observability tools and AI-driven solutions to enhance client onboarding and issue resolution.
Highest-signal resume keywords
- Java Programming
- API Development
- CI/CD Pipelines
- Observability Tools
- SRE Practices
ATS Optimization Keywords
Hard Skills
- Software Engineering
- Automation
- Platform Development
- Microservices
- Cloud Architecture
- AI/ML Integration
- Data Visualization
- FrontEnd Technologies
- UI/UX Improvement
- Onboarding Systems
Soft Skills
- Collaboration
- Innovation
Industry Keywords
- SRE
- Production Support Workflows
- Intelligent Automation
Tools & Technologies
- Observability Platform
- CI/CD Tools
- Azure Features