- Lead complex, companywide technology initiatives with broad impact
- Design, build, and deliver custom ServiceNow solutions using best practices
- Develop tables, integrations, workflows, business rules, and scripting
- Ensure solutions are secure, scalable, and enterprise-aligned
- Develop engineering standards and companywide best practices
- Review and analyze complex, large-scale technology solutions for business objectives and technical challenges
- Collaborate with technical experts, senior technology teams, and external industry groups to resolve complex technical issues and influence platform strategy
- Translate technical concepts into clear demos and business-facing solutions
- Mentor and guide engineers
- Lead and influence enterprise-scale ServiceNow architecture
- Support system deployments, upgrades, and critical business initiatives during occasional non-standard hours
Requirements
- 5+ years of Software Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education
- 3+ years of ServiceNow development experience
- ServiceNow Certified Systems Administrator (CSA) certification
- ServiceNow Certified Application Developer (CAD) certification must be obtained within 6 months of employment
- ServiceNow Certified Implementation Specialist (CIS) certification in any discipline desired
- Experience with ServiceNow-specific AI development tools such as Build Agent and/or NOW Assist
- Experience with platform-agnostic AI development tools such as Devin or Claude
- Advanced experience creating and maintaining ServiceNow Catalog Items
- Strong verbal, written, and interpersonal communication skills
- 1+ years of Jira experience
- 1+ years of Agile experience
- Ability to travel up to 5% of the time
- Ability to work occasional non-standard hours to support deployments, upgrades, and critical business initiatives
- This position is not eligible for Visa sponsorship
Core Competencies
Demonstrates expertise in designing and delivering custom ServiceNow solutions while ensuring security, scalability, and alignment with enterprise standards. Proven ability to lead technology initiatives, mentor engineers, and collaborate with cross-functional teams to resolve complex technical challenges.
Highest-signal resume keywords
- ServiceNow Development
- ServiceNow Certified Systems Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Agile Methodology
- Jira Experience
ATS Optimization Keywords
Hard Skills
- Software Engineering
- ServiceNow Solutions Design
- Integration Development
- Workflow Development
- Business Rules Development
- Scripting
- ServiceNow Catalog Items Management
- AI Development Tools
- Platform-Agnostic AI Tools
- Technical Analysis
Soft Skills
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Mentoring
Certifications & Qualifications
- ServiceNow Certified Systems Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
Industry Keywords
- Enterprise Architecture
- Technology Initiatives
- System Deployments
- Critical Business Initiatives
- Best Practices
Tools & Technologies
- ServiceNow
- Build Agent
- NOW Assist
- Devin
- Claude