- Serve as the technical lead for Support & Operations, owning technical design decisions to ensure reliability, scalability, and maintainability.
- Define and enforce technical standards, best practices, and coding guidelines across supported applications.
- Lead technical design discussions for operational improvements, complex defect resolution, and risk mitigation initiatives.
- Evaluate system tradeoffs and assist on architecture decisions with a strong understanding of business impact and conference readiness.
- Review technical approaches and solutions before implementation.
- Lead analysis of production incidents, identify systemic causes, and drive permanent, scalable solutions.
- Own recurring incident themes and ensure they are prioritized, tracked, and resolved through architectural or process improvements.
- Ensure operational readiness for live conferences by validating system health, deployment quality, and support playbooks.
- Act as a technical escalation point during high‑severity incidents, providing calm, structured problem solving and clear communication.
- Partner with Product Managers, Product Owners, Scrum Masters, and Engineering Managers to translate operational needs into actionable technical work.
- Collaborate with global engineering teams (US, Spain, India, and others) to ensure consistent quality, smooth handoffs, and shared understanding of system behavior.
- Lead technical planning and estimation for operational enhancements, refactors, and other enabling initiatives.
- Ensure solutions are delivered with a strong focus on quality, security, observability, and long‑term sustainability.
- Provide technical guidance, coaching, and mentorship to junior and mid‑level engineers within the support organization.
- Review designs and code, offering clear, actionable feedback to raise the overall engineering bar.
- Promote strong engineering habits, including system documentation, runbooks, and knowledge sharing.
- Influence technical direction across teams by building trust, presenting well‑reasoned proposals, and setting an example of engineering excellence.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field.
- 7-10+ years of professional software development experience, with significant experience in supporting and operating production systems.
- Demonstrated experience serving as a technical lead or complex systems.
- Strong expertise in: Backend development using C#, .NET Core, or similar technologies
- Modern web technologies (Angular, React, TypeScript)
- SQL and data modeling for production systems
- Deep understanding of cloud platforms (AWS or Azure), including services used for reliability, monitoring, and scalability.
- Experience with asynchronous processing, event‑driven systems, and microservices architectures.
- Knowledge of Continuous Integration/Continuous Deployment practices.
- Proven ability to analyze and permanently resolve production issues in high‑availability systems.
- Strong knowledge of incident management, root cause analysis, and operational best practices.
- Experience improving observability, logging, alerting, and system diagnostics.
- Ability to balance short‑term operational needs with long‑term architectural improvements.
- Exceptional problem‑solving skills, with a creative and analytical approach to complex technical challenges.
- Strong communication skills, capable of conveying technical concepts clearly to both technical and non‑technical stakeholders.
- Confidence to set direction, make decisions, and influence without direct authority.
- Comfortable working in a global, distributed team environment.
Core Competencies
Demonstrates strong technical leadership in software development and operations, with expertise in Backend Development, Cloud Platforms, and Incident Management. Capable of driving architectural improvements while ensuring system reliability and operational excellence.
Highest-signal resume keywords
- Technical Leadership
- Backend Development Using C#
- Cloud Platforms (AWS or Azure)
- Incident Management and Root Cause Analysis
- Microservices Architectures
ATS Optimization Keywords
Hard Skills
- C#
- .NET Core
- Angular
- React
- TypeScript
- SQL
- Data Modeling
- Asynchronous Processing
- Event-Driven Systems
- Continuous Integration/Continuous Deployment
Soft Skills
- Problem-Solving
- Communication
- Mentorship
- Collaboration
- Influencing Without Authority
Industry Keywords
- Production Systems
- Operational Best Practices
- System Diagnostics
- Observability
- High-Availability Systems
Tools & Technologies
- AWS
- Azure
- Monitoring Services
- Logging Tools
- Alerting Systems