Lead Software Engineer, Account Management-ThousandEyes(Hybrid)

The application window is expected to close on: 10/30/2026

This role requires a hybrid schedule of two in-office days per week at either the San Francisco or San Jose office, however, at least one in-office day every two weeks must be spent at the San Jose office for sprint planning.

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end‑user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI‑powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

The Account Management team builds the foundational services that manage customer identities, access, entitlements, and contracts across Cisco ThousandEyes. Our work supports secure, reliable customer and internal experiences while providing a platform that other engineering teams can build on. We are a collaborative, technically ambitious team that values ownership, pragmatic delivery, and proactive improvements to architecture, reliability, and developer productivity.

Your Impact

As a Lead Software Engineer, you will set the technical direction for the Account Management Platform and guide architecture across secure, scalable microservices, high‑throughput APIs, and customer‑facing web applications. Identify gaps in architecture and operations, then