Unknown Company

Lead Site Reliability Engineer

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philadelphia, pa • Posted 6 days ago
Hybrid Full Time Architecture and Engineering Occupations

We are seeking a Lead Site Reliability Engineer (SRE) who combines deep technical expertise with strong leadership and client-facing capabilities. This is a high-impact role responsible for ensuring the reliability, scalability, and performance of our cloud infrastructure and kiosk platform.
You will lead a team of engineers while remaining hands-on, owning uptime, SLAs, and incident management , and driving long-term improvements in system resilience and operational maturity. This role also requires working closely with Fortune 500 clients , translating complex technical concepts into clear, business-friendly insights.
What Makes This Role Unique
This is a rare opportunity for a hybrid leader who can:

  • Operate as a hands-on SRE expert
  • Lead and mentor a team of engineers
  • Act as a client-facing technical advisor
  • Drive both real-time operations and long-term reliability strategy
Key Responsibilities:
Reliability & Operations
  • Own platform uptime, SLAs, and overall system reliability
  • Lead incident response, root cause analysis, and postmortems
  • Develop and maintain disaster recovery and business continuity plans
Infrastructure & Automation
  • Design, build, and optimize cloud infrastructure and Kubernetes environments
  • Automate deployments and operational tasks using CI/CD and Infrastructure-as-Code (Terraform preferred)
  • Improve system scalability, performance, and resilience
Observability & Monitoring
  • Implement and enhance monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, New Relic)
  • Establish operational standards, runbooks, and best practices
Leadership & Collaboration
  • Lead, mentor, and develop a team of ~6 engineers
  • Partner with platform engineering, QA, and development teams to ensure operational readiness
  • Serve as a technical point of contact for clients , clearly communicating system health, risks, and solutions
Required Qualifications:
  • 8+ years of experience in SRE, DevOps, or Platform Engineering
  • 2+ years in a lead or managerial role
  • Strong expertise in:
    • Cloud infrastructure (AWS, Azure, or GCP)
    • Kubernetes and containerized environments
    • CI/CD pipelines and release engineering
    • Infrastructure-as-Code (Terraform preferred)
  • Proficiency in scripting/automation (Python, Bash, or Go)
  • Deep understanding of observability, monitoring, and logging systems
  • Experience with GitOps workflows (e.g., ArgoCD)
  • Proven experience managing production systems with strict uptime requirements
Preferred Experience :
  • Client-facing experience in enterprise or SaaS environments (required)
  • Experience communicating with non-technical stakeholders and Fortune 500 clients
  • Background in high-availability systems and large-scale distributed environments
What We're Looking For :
  • A hands-on technical leader who can balance execution and strategy
  • Strong communicator with executive presence
  • Someone who thrives in high-ownership, fast-paced environments
  • A mentor who can elevate team performance and operational excellence

Lead Site Reliability Engineer in philadelphia at Unknown Company

This position is listed as full time and hybrid.

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