To support Software Services Operations, the full-time Lead Services Specialist will manage operations analysis, planning, and execution while ensuring effective delivery of services and compliance with global standards, with a hybrid work arrangement allowing remote work two days a week. Key responsibilities Collaborate with portfolio leaders and resource managers to analyze and execute operational plans Identify business improvement opportunities and recommend strategies in alignment with management Utilize data analytics tools to analyze key performance indicators and ensure adherence to targets and budget Required qualifications Bachelor's degree in Engineering, Project Management, or a related field Six years of experience in project management or project planning within the software industry Proficiency in Primavera P6 scheduling software and advanced schedule performance metrics Experience using Tableau and Power BI for data analytics and Excel for trend identification Familiarity with Lean methodology for problem-solving techniques