Lead Server - Full Time

Job Details

Job Location: Yuma, AZ 95367

Position Type: Full Time

Salary Range: $15.50 Hourly

Job Shift: Day

POSITION SUMMARY

The Lead Server oversees Servers and coordinates service in a manner to ensure customer satisfaction.

RESPONSIBILITIES

• Take meal orders accurately while considering their dietary restrictions and preferences.
• Serve meals promptly and courteously, provide refills as requested.
• Provide guidance to serving staff, including assigning tasks and ensuring duties are conducted effectively and efficiently.
• Train new servers on dining service protocols, including proper etiquette, menu knowledge, and resident interaction.
• Address any resident concerns or special requests promptly and courteously, ensuring their needs are met with care and attention.
• Communicate effectively with all other culinary staff to coordinate meal service efficiently.
• Monitor the quality of service provided by serving staff and provide feedback for improvement as needed.
• Assist with scheduling and staffing needs.
• Provide friendly and attentive service to enhance the dining experience.
• Maintain knowledge of menu items, ingredients, and portion sizes to answer resident questions accurately.
• Follow food safety and sanitation guidelines.
• Collaborate with management to implement and uphold dining service standards and protocols, ensuring a consistently high level of service delivery.
• Maintain a positive and collaborative work environment among serving staff, fostering teamwork and camaraderie.

Supervisory Responsibility: No.

Qualifications

Education & Experience:

• Must possess a minimum of a high school diploma or equivalent.
• Prior experience in similar facility or food service.
• 1-2 years of prior server experience.

Knowledge, Skills & Abilities:

• Having positive and effective communication skills with residents and culinary team.
• Understanding of basic healthcare principles or practices.
• Demonstrated leadership ability and skilled in managing a team of servers, including scheduling and training.
• High attention to detail in setting up dining areas, serving food, and adhering to dietary restrictions.
• Skills in ensuring that service standards are consistently met and that the dining experience is pleasant and efficient.
• Ability to adapt to the changing needs and preferences of residents, modifying service approaches as necessary.
• Ability to organize and set up dining services, ensuring timely meal service and adherence to dietary schedules.
• Familiarity with food safety protocols and infection control measures.
• Demonstrated leadership experience, such as supervisory or team lead roles.
• Understanding of the nutritional needs and common dietary restrictions of residents, including knowledge of specialized diets and portion control standards.
• Understanding of service protocols and best practices in a dining setting, particularly within an assisted living environment, ensuring a dignified dining experience for residents.
• Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.