At Roaring River , you'll be part of a team that helps create memorable experiences for guests from all over. Every role plays an important part in making the park welcoming, safe, and enjoyable. We value teamwork, dependability, and a positive attitude. We are looking for people who take pride in their work and enjoy making a difference every day.
Summary of Position:
Assist in training and supporting all Servers to be proficient in serving food and/or beverages in a timely, friendly and efficient manner in the company's continuing effort to deliver outstanding guest service.
Responsibilities:
- Provide training and support to less experienced Restaurant staff by modeling professionalism with guests and other employees
- Ensure accuracy with all guest orders by maintaining expert knowledge of POS system(s)
- Possess thorough and accurate knowledge of menu items and specials
- Proficient and honest in cash handling and credit card transactions
- Assist Restaurant management with coaching of restaurant staff and maintain thorough knowledge of Company's Restaurant operating procedures
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
- Assist Restaurant management with timely and accurate sales and tips reports and cash/credit card receipts
- Model teamwork and help restaurant management meet business objectives
- Other duties per Duties Checklist and as requested Position
Requirements:
- Possess ServSafe Certification in accordance with Company policy
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Excellent communication skills
- Be a team player capable of encouraging others in a positive manner
- Ability to lift up to 25 lbs. frequently and handle tasks involving bending, twisting and squatting
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
Education and Experience:
Education: High School Diploma or equivalent
Experience: Minimum (1) year in a restaurant establishment Resort/National Park Concession preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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