Lead ReceptionistThe Lead Receptionist handles all duties of the Reception position as well as leads the Reception Team. The Receptionist is the client's first contact when calling, or visiting the practice, and represents the professional and positive image. The receptionist answers telephones, greets clients, prepares patient files, and escorts clients and patients to exam rooms, receives and relays client correspondence, and updates client financial records.
This exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.Job Duties and Essential FunctionsDemonstrate veterinary knowledge with the ability to educate and answer client inquiries about animal care, routine procedures, and guide optimal careEducate clients on over-the-counter products such as shampoos and nutraceuticals, as well as heartworm and external parasite preventives to promote client education and salesAdmit and discharge patients and handle medical record entries accurately using veterinary practice software and alphabetical filing systemPrepare health certificates, immunization certificates, laboratory requests, and euthanasia certificatesHandle client/patient transfers with easePrepare client invoices for services performed and accurately handle payment transactionsAccurately and empathetically communicate estimates/treatment plans to clientsBuild relationships with customers to create long-term bonds with the clinicCreate a positive and welcoming environment during client wait timesMaintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seenAnswers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line systemProvide accurate follow-up on messages, calls, e-mail, or fax communicationMaintain a positive, cooperative relationships with other associatesDisplay genuine care and liking to animals and the veterinary fieldDevelop client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements.Maintain a professional/welcoming appearance of the front office through cleaning and organizationOffer proper upkeep for and troubleshoot office equipment including pc's, telephones, copiers, and fax machinesMay be required to cross train and perform other dutiesQualifications2+ years of reception experience in a veterinary practice OR equivalent combination of experience and education is applicableCustomer service experience preferredBasic computer skills using Microsoft WORD and OutlookAbility to participate in our online applicant and new hire onboarding process remotelyAbility to complete computer-based trainingSupervisory ResponsibilitiesNo, however, lead a team of receptionistsPhysical RequirementsAbility to communicate effectively to all audiencesGood visual acuityClose vision for computer workComfortable around unpleasant odors, noises and animal fecesComfortable with exposure to animals including their actions and ailmentsAbility to lift up to 50lbsRepetitive wrist movements on keyboardAbility to sit/stand/walk for long periods of timeAbility to walk up and down stairs multiple times per dayReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions