Lead Project Manager, Client Implementation

Lead Project Manager (PM), Client ImplementationInnovu is a growing Pittsburgh, PA-based data analytics company providing comprehensive solutions that enable advisors and their employer clients to optimize their benefits strategy, human capital risk management, and health benefit design.The Lead Project Manager (PM), Client Implementation is a leadership role within Innovu's Integration Operations team, pairing independent ownership of complex client onboarding programs with direct people leadership. Reporting to the PMO Director, this role is built for a PM with proven, independent command of complex implementations.This role suits someone equally motivated by operational excellence, hands-on client delivery, and people-management.The position allows for a remote work arrangement with occasional trips into the office for in-person meetings.Key ResponsibilitiesClient Implementation LeadershipIndependently manages a complex book of onboardings, serving as the primary point of accountability from kickoff through completionEstablishes and communicates clear priorities to team members and project stakeholders across a concurrent book of onboardings, sequencing work based on risk, complexity, and client impact, and adjusting in real time as circumstances shiftLeads client and partner communications — kickoffs, stakeholder updates, and ongoing check-ins — anticipating and addressing concerns proactivelySets and manages client and partner expectations throughout the onboarding lifecycle — translating technical realities such as data quality, timeline risk, and scope changes into clear, confident communication that maintains trustProactively mitigates delivery risk across the book of business, recommending and driving clear action plans to keep onboarding on track.Coordinates closely with cross-functional partners (e.g., Client Experience, Sales, Support), ensuring each has the right information at the right time to keep upstream and downstream workflows movingBrings structured, pattern-based thinking to onboarding delivery — surfacing recurring themes across accounts and driving scalable improvements within their own book of businessTeam Leadership & DevelopmentDirectly manages and invests in the growth of an assigned subgroup of PM team members, including regular 1:1s, coaching, and performance developmentContributes to and coaches toward performance development for direct reports, providing regular real-time feedback in addition to completing formal review cycles..Owns first-line resolution of complex delivery or partner situations for direct reports, escalating with clear context and a recommended action plan when a decision genuinely requires itEscalates complex and partner issues to the PMO Director and oCross-Functional PartnershipPartners with the Operations Team Manager and PMO Director on team-level operational decisionsOwns rollout of agreed-upon process changes within their team, surfacing friction points that inform broader PMO-level improvementsMinimum QualificationsExperience & Background6+ years of experience in project management, implementation management, or a related client-facing roleDemonstrated, independent management of complex, multi-stakeholder client onboardings or implementationsExperience in people management — has managed, mentored, or formally led others in a professional settingThrives in high-volume, deadline-driven environments; maintains quality and composure when managing competing priorities, with excellent written and verbal communication skills throughoutLeadership & DevelopmentDemonstrated skill in developing others — provides structured, actionable feedback and coaching to support real growth, whether built through direct management, mentorship, or other developmental relationshipsComfortable holding team members accountable for growth and performance, not just deliveryProblem-Solving & Process ImprovementStrong proficiency in process design and problem-solving — able to translate patterns across a book of business into scalable improvementsComfortable operating with ambiguity; synthesizes information from multiple sources to act without a playbookCommunication & Client ManagementStrong executive communication skills — confident presenting to and managing relationships with senior client and partner contactsTools & SystemsProficiency with project management tools (Zoho, Jira, Smartsheet, or equivalents)What We OfferMission-driven culture where your contributions have real impactFlexible work arrangementsCollaborative work environmentGrowth and advancement opportunitiesLow cost medical, dental, and vision insurance401(k) plan with an employer matchCompany paid life insurance, short-term disability, and long-term disability coveragePaid time offPaid parental leaveAnd more!Compensation will be determined based on the candidate's qualifications and location at the time of offer.