Join Our Team in New York, NY!At OneMain, we believe in the power of clear, timely, and responsible communication. Our enterprise communications platform is at the heart of how we build trust with our customers, powering millions of touchpoints across email, text messaging, and application push notifications. As we continue to modernize our digital ecosystem, we're evolving from transactional messaging to more integrated, multi-channel customer journeys.
Be part of the team that builds the foundation for engaging customers at scale.Your ImpactYou will shape the growth and maturity of our communications platform, ensuring it is scalable, governed, data-driven, and capable of supporting increasingly personalized and coordinated customer engagement. You will translate business objectives into clear platform enhancements and ensure delivery in partnership with Engineering, Marketing, Data, and Operations teams, balancing enterprise priorities with long-term platform health.Key ResponsibilitiesOwn the multi-year roadmap and enhancement backlog for Adobe Campaign and Adobe Journey Optimizer.Drive the organization beyond traditional batch messaging toward more integrated journey capabilities.Partner with Data Engineering to define event triggers and data structures that support personalization.Establish standards for reusable templates, communication fatigue rules, and cross-channel frequency management.Monitor platform performance and proactively identify optimization opportunities.Develop and deliver training, documentation, and best practices.Requirements7 years of experience in product management within MarTech, digital platforms, or customer experience technology.Hands-on experience with Adobe Campaign, Adobe Journey Optimizer, or similar enterprise communications platforms.Experience owning digital platforms or enterprise capabilities, focusing on scalable solutions that serve multiple stakeholders.Experience navigating TCPA, CAN-SPAM, and CCPA/GDPR compliance within a highly regulated industry, preferably Financial Services.Strong understanding of data-driven communications and trigger-based engagement.PreferencesExperience building roadmaps from scratch based on customer pain points and data-driven insights.Strong relationship-building, prioritization, and influencing skills.Experience communicating in written and verbal formats with senior executive-level leaders.Proficient in writing detailed user stories and acceptance criteria.Ready to make an impact? Apply today and help us redefine customer engagement at OneMain!