Fidelity Investments is seeking a highly hands-on Principal Engineer to lead design and development of next-generation Contact Center Digital Engagement Services. You will build cloud-native, event-driven platforms powering real-time customer interactions across digital channels and deliver secure, scalable solutions.
You will own end-to-end delivery, write production-grade code, and shape platform architecture using open-source tools such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP,
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